Returns & Refund Policy
Returns & Refund Policy
We want you to love your purchase.
If you are not completely satisfied, eligible items may be returned within 7 days of receiving your order.
To qualify:
• Item must be unworn.
• Item must be unwashed.
• Tags must still be attached.
• Item must be in original condition.
• Proof of purchase is required.
Returned items will be inspected and only processed if we are satisfied with the standard of the item.
Customers are responsible for arranging and paying for the return of any item using a reputable and trackable courier service. We strongly recommend retaining proof of shipment and tracking details. MiSo Fashion Boutique cannot accept responsibility for items lost or damaged in transit. Returns, refunds, or exchanges can only be processed once the returned item has been received by us. Return courier costs are the responsibility of the customer. Please note that the original courier/delivery fee paid when the order was shipped is non-refundable.
Non-Returnable items
• Jewellery and earrings, due to hygiene reasons.
• Gift cards or Gift Vouchers.
• Items purchased during Black Friday, Cyber Monday or similar promotional events.
• Sale, clearance or marked-down items.
• Items purchased using promotional discount codes, unless otherwise stated.
• Items that have been worn, washed, altered or damaged after delivery.
• Items returned without their original tags or packaging.
Please Note
That the above exclusions do not affect your statutory rights in respect of products that are found to be defective under the Consumer Protection Act.
Faulty items
If you believe your item has a manufacturing fault, please contact us as soon as possible after discovering the issue. Preferably within 7 days of receiving your items.
We will assess the item and resolve the matter in accordance with the Consumer Protection Act.
What Does Not Constitute a Defective Product
The following will not be regarded as manufacturing defects and do not qualify for a refund, exchange or repair:
• Normal wear and tear resulting from regular use.
• Damage caused by misuse, negligence, accidents or improper handling.
• Failure to follow the garment care instructions provided on the label.
• Damage caused by washing, drying, ironing or cleaning the garment incorrectly.
• Alterations, repairs or modifications made by anyone other than MiSo Fashion Boutique.
• Minor variations in colour due to photography, lighting or individual screen settings.
• Minor variations in print placement or garment measurements that fall within standard manufacturing tolerances.
• Damage caused by snagging, pulling, sharp objects or excessive force.
• Natural characteristics of fabrics, including slight variations in texture or weave, where applicable.
• Garments that no longer fit due to changes in body size or personal preference.
• Issues reported more than 3 months after the date of purchase.
• Where the product matches the description and images provided but does not meet the customer's personal expectations or preferences.
Incorrect Size
If you have ordered the incorrect size, you may request an exchange within seven days of the delivery, subject to stock availability.
If your preferred size is unavailable, we will issue a store credit to the value of the purchase, excluding any original courier charges.
Please note:
• Requests for size exchanges must be made within 7 days of delivery.
• Customers are responsible for all courier costs associated with returning the item and shipping the replacement item.
• Refunds will not be issued for incorrect sizing.
Sale & Discounted Items
Items purchased on sale, during promotional events, or using a discount code are considered final sale and cannot be returned, exchanged or refunded unless the item is defective as defined under the Consumer Protection Act.
Refunds
Where applicable, refunds will be processed back to the original payment method. Once approved, MiSo Fashion Boutique will initiate the refund within 5-10 business days. Your bank or payment provider may require additional time for the funds to reflect.
If a refund is not applicable under the Consumer Protection Act, a store credit or exchange may be offered.
How to Return an Item
If you wish to return an item, please follow the steps below:
1. Contact us within 7 days of receiving your order by emailing hello@shopmiso.co.za with your order number and the reason for your return.
2. Once your return request has been approved, securely package the item in its original packaging with all tags attached. Package carefully so that the item does not become damaged in transit.
3. Arrange and pay for the return of the parcel using a reputable, trackable courier service. We recommend keeping your tracking number until your return has been received and processed.
4. Please include the returns request number and a copy of the original invoice.
5. Return the parcel to:
MiSo Fashion Boutique
Flanders Mall
Shop 19 Flanders Mall
Mount Edgecombe
Durban
4302
South Africa
6. Once we have received and inspected your returned item, we will notify you of the outcome. If approved, your exchange, store credit or refund (where applicable) will be processed within 5–10 business days.
Please Note
• Items remain the customer's responsibility until they are received by MiSo Fashion Boutique.
• We cannot accept responsibility for parcels that are lost or damaged in transit.
• Original delivery charges are non-refundable.
• Return and replacement courier costs are the responsibility of the customer unless the item is confirmed to be defective or supplied in error.
• Returns received without prior approval may be declined.
Returning Online Orders
If your order was shipped by courier, returns must be sent back to MiSo Fashion Boutique using a reliable courier at the customer's expense.
If your order was collected in-store (Click & Collect), you may return your eligible item directly to our boutique within the applicable return period, together with your proof of purchase.
Whether returned by courier or in-store, all online returns must comply with our Online Returns Policy and meet our eligibility requirements.
In-Store Purchase Returns & Exchanges
Products purchased in-store are subject to our in-store returns policy and are separate from our online returns policy.
• Items purchased in-store may not be returned or exchanged through our online store.
• Online orders delivered by courier must ordinarily be returned by courier unless Miso Fashion Boutique agrees otherwise. Click and Collect orders may be returned at the boutique in accordance with our Online returns policy.
• Please retain your original proof of purchase, as it is required for all returns or exchanges.
• All in-store returns and exchanges are subject to our in-store returns policy, which is available in-store.
In-Store Purchase Returns Policy
For purchases made in-store, the following returns policy applies:
• Returns or exchanges must be requested within 7 days of the original purchase date.
• Items must be unworn, unwashed, unused, in their original condition, and with all original tags attached.
• A valid proof of purchase is required.
• No cash refunds will be given.
• Approved returns will be issued as a MiSo Fashion Boutique store voucher, which may be used towards a future purchase.
• Store vouchers are not redeemable for cash.
• Jewellery, gift cards, sale items, and items purchased during Black Friday, Cyber Monday, or other promotional sale events are final sale and cannot be returned or exchanged.
• Online purchases are subject to our Online Returns Policy, and in-store purchases are subject to this In-Store Returns Policy.
Please note: This Change of Mind Returns Policy does not affect your rights under the Consumer Protection Act. If you believe an item is defective or not of acceptable quality, please refer to our Defective Products Policy.
Exchanges
If you exchange an item for another product:
• If the replacement item is more expensive, you will be required to pay the difference before the exchange is completed.
• If the replacement item is less expensive, the remaining balance will be issued as a MiSo Fashion Boutique store voucher. No cash refunds will be given.
• Any applicable delivery or courier charges are non-refundable.
Each eligible purchase may only be exchanged or returned once. Items exchanged under this policy are not eligible for a further change-of-mind return or exchange.
Gift Vouchers
· Purchased Gift cards/vouchers are valid for 3 years from the date of issue unless otherwise required by law.
· Gift Vouchers are not redeemable for cash.
· Complimentary promotional vouchers issued free of charge are valid for one year from the date of issue.
Peak Trading Periods
During peak trading periods, including but not limited to Black Friday, Cyber Monday, seasonal promotions, clearance events, and other promotional sales, order volumes may be significantly higher than usual.
While MiSo Fashion Boutique will make every effort to process, pack, and dispatch orders as quickly as possible, processing and delivery times may be longer than our standard timeframes.
We appreciate your patience during these busy periods and will keep you informed should there be any significant delays affecting your order.
MiSo Fashion Boutique cannot be held responsible for delays caused by third-party courier services, adverse weather conditions, public holidays, strikes, or other circumstances beyond our reasonable control.